PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :
We Accept Following Methods of Payment
S/S Season (Mar ~ Aug)
F/W Season (Sep ~ Feb)
- Item Preparation Time (for in-stock items): Around 7-10 business days after payment
- Delivery Time (excluding customs clearance): Around 3-8 business days after dispatch
- Shipping Courier: Available after dispatch
- Method of Shipment: Air parcel
- Tracking time May vary depending by courier
- Tracking info may be available more than 24 hours after shipment
(1) Process for refund requests
Once the parcel returns, refund will be issued after subtracting all fees and expenses.
Price will vary depending on shipping methods from the returned product.
For other countries where are non EMS service regions, refund will be issued in accordance with the EMS Premium Service.
(2) For re-delivery requests
There are NO re-deliveries.
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
■ Pending period for reward points:
The reward points issued from your orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for returns.
Meanwhile, you are free to spend your available store credit balance.
If you wish to pay for your order with reward points, you are required to spend a minimum reward point of $1.
■ Cancellation of reward points:
Pending reward points issued from orders will automatically expire on cancellation or return of the relevant order.
Your reward points will be cancelled if you close your account.
If you write a review for each product you purchase, we will credit you in reward points.
$1 Point : Text review only per 1 item
$2 Points : Text and Photo review per 1 item
* To confirm your identity, register and sign in before writing your review.
* 1 Point can be used as $1.
* Points will be issued once your review is verified by staff.
* To earn your reward credits, you have to join a membership.
* If the attached photo doesn’t show you are putting on the product or using it, the review points will be issued as Text review.
* Review post is available to write within 30 days after order updated as 'delivered', and review point is also available to issue in this period only.
Dark Victory offers 4 different levels of membership benefits.
You can enjoy exclusive benefits and earn reward points with your purchases at each level.
Accumulated order amount : under $1
Accumulated order amount : $1 ~ under $150
Reward points rate : 1%
Accumulated order amount : $150 ~ under $1,000
Reward points rate : 2%
Benefits : 10% Off birthday coupon
Accumulated order amount : $1,000 ~ under $2,500
Reward points rate : 3%
Benefits : 10% Off birthday coupon
Accumulated order amount : $2,500 ~
Reward points rate : 5%
Benefits : 10% Off birthday coupon and 5% Off coupon every month
* Discount coupons for members will be issued on the first day of every month and are valid for 7 days.
* Birthday coupon is valid for 30 days from the date issued.
* Membership benefits are subject to change.
- You can earn Reward Points by purchasing goods or by participating in various online events.
- You can use your Reward Points for store purchases.
- Reward points are not awarded for cancelled or incomplete orders.
- You can view and manage your Reward Points through your Member Account Info.
- Reward points issued before December 31st will expire on February 1st of the following year. Reward points will also automatically expire for closed accounts.
- Reward Points cannot be redeemed for cash nor transferred to a third party.
- Reward point policies are subject to change. All changes will be notified to members 30 days in advance.
- For deactivated members who don't log in their account within 1 year, earned reward points will be expired on the last day of every month.
※ About E-money
- [E-money] is online money refunded as store credit for cancelled orders.
- You can get a refund via E-money. To receive your refund via E-money, please contact Customer Service.
- Refunds can be issued in E-money for the following cases: failure to refund in original payment method, reimbursement for return shipping (for wrong orders or defective items), payment gateway errors.
※ Difference between Reward Points and E-money
- Reward Points : The beneficial mileage earned by item purchase or participation of event/promotion
- E-money : Online money equivalent to cash.
※ E-money Guide
- You can use E-money to items. $1 of E-money has the same value as $1 in cash.
- Only members are eligible for E-money. You can check your E-money history in My Page after signing in.
- E-money can be used along with reward points or discount coupons in your account.
- There are no limits to using E-money as a payment method.
- There is no expiry date for refunded E-money.
※ E-money for closed accounts
- You can close your account in My Page.
- Once you close your account, all earned Reward Points will expire. However, E-money can be refunded via PayPal if you contact us beforehand.
- You can check the remaining balance of Reward Points and E-money before closing your account. Please contact our Customer Service if you have any E-money left in your account.
- If you close your account without prior notice, your remaining E-money balance will automatically expire.