■ Return and Exchange (After receipt)

1) Returns due to defective item(s) or wrong delivery
You can return items due to defective item(s) or wrong  delivery. However, exchanges are not accepted. 
Please contact Dark Victory Customer Service via  email within 7 days of  receiving the items.
(Make sure to include the order number, product  code, and pictures of the defective item or wrong delivery.)

Dark Victory bears the international shipping costs for  the return and replacement (if applicable).

Please send us a copy of the receipt for the return  shipping via email within 3 days after return request so that we can reimburse you the  cost.

* Your return is not processed in following conditions:
 - if you ship your item without prior notice.
 - if 7 days have passed since receiving items.
 - if the tags/labels (User guide, boxes, additonal items) of the items are damanged.
 - if there are trace of use (applicaible to defective items as well).
 - due to threads coming out from massive production, or threads which can be seen.
 - due to stains which can be removed by wet wipes.
 - due to wrinkles created by folding.
 - due to stains or damages caused by customer.
 - if items are washed, altered, or dry-cleaned.

* When returning the items, all the components including packaging should be in original condition.
* Products can smell due to dyes used in production process. 


2) Returns due to change of mind
We do not accept returns and exchanges due to simple  change of mind.


3) Missing items
If you received your parcel and find any item(s) missing,  please contact Dark Victory Customer Service within 1 day of receipt.
Please keep all the compartments including packaging.  This way we can check for any damages to the parcel or possible repackaging  in the course of delivery.




■ Order Cancellation or  Change (Before Shipment)

1) Order Cancellation
You can cancel selected items or the entire order.
Cancellations can only be processed if your order is 'Pending' and not yet shipped.
Please contact Dark Victory Customer Service via email  ASAP.


2) Order Change
You can change the color or the size of the item you  ordered. (Unfortunately, you cannot change your order to a different  item/model.)
Changes to order can only be processed if your order is 'Pending' and not yet shipped.
Please contact Dark Victory Customer Service via email  ASAP.


3) Change of Shipping Address
Changes to address can only be processed if your order is  'Pending' and not yet  shipped.
Please contact Dark Victory Customer Service via email  ASAP.


4) When the ordered item is out of stock
We at Dark Victory strive to offer our best service by  processing your order in a timely manner.
However, there are cases in which items are out of stock  due to high demand.
In order to ensure a smooth and fast delivery, in such  cases we will process your order as according to your pre-selected  preference.
- If you selected ‘Refund the sold-out item and dispatch the rest of my order ASAP’, we will  deliver the remaining items except the item out of stock without any further notice.
- If you selected ‘Contact me first and let's think about it’, our customer service  representative will contact you via email or telephone, and you  can decide whether you would like to cancel the sold-out item or the entire order.