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Title SHIPPING POLICY
  • Date : 2014-03-10
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■Shipping Rates & Delivery
Below are the delivery methods available with estimated arrival time and cost.

Country

Shipping

Service

Shipping Fee

Under

 $200

Over

$200

U.S

Fastbox Economy

$14.99

Free

Australia

Fastbox Economy

$19.99

Free

 Hong Kong

Fastbox Mail


$20

Free

Singapore

Malaysia

*Canada (Fastbox Mail) residents are charged $29.99 for orders under $200 and $24.99 for orders over $200


- Item Preparation Time (for in-stock items): Around 7-10 business days after payment

- Delivery Time (excluding customs clearance): Around 3-8 business days after dispatch

- Shipping Courier: Available after dispatch

- Method of Shipment: Air parcel

- Tracking : Available


Customs and Duties
The recipient is responsible for all/any import duties and taxes which may occur during international shipments.
Please be advised that these charges are levied by the destination country and we do not have control over them.

Track Orders
Once your order is shipped out, you will receive an email regarding tracking information.
You can also find information on your shipment at My Account > My Orders.


For Product Returns due to Reasons Caused by the Customer
Any product returns due to reasons caused by the customer which includes but not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties and etc.
- The returned product will not be re-shipped.
- The customer is responsible for all/any relevant expenses during The return process such as round-trip shipping, customs and etc. This will be done by either deduction from refunds or extra charges.

(1) Process for refund requests

Once the parcel returns, refund will be issued after subtracting all fees and expenses.

Price will vary depending on shipping methods from the returned product.

For other countries where are non EMS service regions, refund will be issued in accordance with the EMS Premium Service.


(2) For re-delivery requests

There are NO re-deliveries.


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